10-Year Limited Warranty

Warranty Coverage:

  • Ninetygo warrants this product against defects in materials and manufacturing workmanship for a period of ten (10) years from the date of purchase.

Covered Components

  • This warranty covers the following parts:
  • Trolley system
  • Handle
  • Lock
  • Wheels

Warranty Service

  • Free repair is provided for covered components during the warranty period
  • Repair service for approved warranty claims will be carried out at no charge

Proof of Purchase

  • Please retain your purchase receipt or warranty card, as they are required to obtain warranty service.

Exclusions

This warranty does not cover

  • Normal wear and tear
  • Accidental damage
  • Improper use or mishandling 
  • Corrosion or exposure to extreme conditions
  • Damage caused by airlines, carriers, or third parties

For damage occurring during air transportation or consignment, please contact the airline or carrier immediately for compensation.

Other Conditions

  • Damage resulting from missing parts or unauthorized modifications is not covered